survey

Tell us how we are doing


Thank you for giving us the opportunity to serve you. Please help us serve you better in the future by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we have met your expectations.

How satisfied are you with your HPC?

Extremely satisfied
Very satisfied
Somewhat satisfied
Unsatisfied
Very unsatisfied

How long have you used your HPC coated component(s)?

Less than 1 month
1 to 6 months
6 months to 1 year
1 to 2 years
More than 2 years

How often do you use the vehicle HPC coated components are installed on?

Daily
Weekly
Monthly
Less then monthly

Based on your experience, how does HPC compare with other coatings?

Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know or never used other coatings

How satisfied are you with your service from HPC?

Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied

The following questions pertain to the customer service representatives you spoke with.

My call or email was handled quickly:

Strongly agree
Agree
Neutral
Disagree
Strong disagree

The customer service representative I spoke to or corresponded with was courteous:

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

The customer service representative I spoke to or corresponded with was knowledgeable:

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

If you contacted HPC customer service concerning a problem, was it resolved to your satisfaction?

Yes No

If you indicated that the customer service was unsatisfactory, would you please describe what happened?


Anything else to add about our customer service representatives?


How familiar were you with HPC prior to this purchase?

I use HPC coatings on a regular basis
I use HPC coatings occasionally
I'd heard of HPC but had never used it
I had never heard of HPC before this purchase

How did you first hear about HPC?

Magazine advertisement
Trade show
Car show
Friend
Internet link from another website
Internet search

Did you research other coating companies prior to choosing HPC?

Yes No

If so, what company(s) did you research?


Which of the following attributes enticed you to try HPC? (you may choose more than one)

Appearance
Performance
Price
Best quality
Knowledgeable staff
Advertising
Convenience
Informative website or other literature
Variety of coatings available
Warranty

For your next coatings purchase, how likely are you to use HPC again?

Definitely will
Probably will
Probably will not
Definitely will not

Would you recommend HPC to a friend?

Yes No

Considering the total package offered, including customer service, HPC features and benefits, and cost, how satisfied are you with HPC?

Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied

What would you like to tell HPC about your satisfaction with our coatings and/or service that was not already asked on the survey?


Thank you for your feedback.  We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future. 

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